Th11 Responsible Gaming — A Guide for Users in Malaysia
Th11 believes that online gaming should be an enjoyable form of entertainment, not a burden. This page outlines our commitment and practical tips to help you play in a healthy and safe way.
Th11's Commitment to Responsible Gaming
Th11 takes a serious approach to ensuring every user in Malaysia can enjoy our platform in a healthy and responsible way. Online gaming is a form of entertainment — just like watching a film or playing sports — and it should never negatively impact your daily life, finances, or personal relationships.
We provide a range of self-control tools and useful resources so users can make informed decisions every time they use the th11 platform. User safety and well-being are our top priority.
Recognise the warning signs of risky behaviour before it's too late
It's important to stay aware of changes in your gaming habits. Here are some warning signs to watch out for:
Continuing to play in an attempt to win back money you've lost is a serious warning sign. Gaming outcomes can never be guaranteed.
If you find yourself playing longer than planned and neglecting your daily responsibilities, that's your cue to stop and take a break.
Using money meant for essentials like rent, food, or bills to gamble is a serious sign that requires immediate action.
Withdrawing from family and friends, or being dishonest about your gambling activities, is a sign that gaming has started to have a negative impact on your life.
How to set effective time limits and budgets
One of the best ways to ensure a healthy gaming experience is to plan ahead. Here are some practical tips for th11 users:
- Set a fixed monthly budget — Decide how much (RM) you're comfortable spending each month on entertainment, and stick to that limit without exception.
- Daily play time limit — Decide how many hours a day is reasonable for gaming. Set a reminder or alarm on your phone to keep yourself on track.
- Don't play when you're stressed — Avoid playing when you're feeling sad, angry, or stressed, as decisions made in an unstable emotional state often lead to regret.
- Keep entertainment funds separate from essentials — Never use your savings, bill money, or family household funds for betting activities.
Self-control tools available on the platform
Th11 provides self-control options to help users manage their gaming experience more responsibly. Users can reach out to our support team for assistance with the following:
Set a maximum daily, weekly, or monthly deposit limit in MYR (RM) based on what you can comfortably afford.
Request a temporary cooling-off period — ranging from a few days to a few weeks — to give yourself some breathing room.
If you feel you need to stop completely, you can apply for a self-exclusion for a longer period.
To activate any of these self-control options, please contact our support team at [email protected] or visit the FAQ for more information.
Special protections for underage users
Th11 takes the protection of minors and young users very seriously. Our platform is strictly for users aged 18 and above. We enforce age verification during registration and reserve the right to close any account suspected of belonging to an underage individual.
If you are a parent or guardian, we encourage you to:
- Using parental control software on shared devices.
- Keeping login credentials secure and not sharing them with children.
- Have open conversations with your children about the risks of online gambling.
- Regularly monitoring your children's online activity.
Life balance and when to seek help
Online gaming should only be a small part of your full, balanced life. Make sure you also give attention to:
- Your relationships with family and friends.
- Your physical and mental health.
- Career, studies, and daily responsibilities.
- Other hobbies and activities beyond the screen.
If you or someone you know is struggling with gambling-related issues, don't hesitate to seek professional help. In Malaysia, you can call Talian Kasih 15999 or speak with a professional counsellor for the support you need. th11 encourages all users to prioritise their mental health and overall well-being.
Remember — asking for help is a sign of strength, not weakness. th11 is always here to support you on your recovery journey.
Have questions or want to find out more?
The th11 team is always here to help. Visit our FAQ page or reach out to our support team for further guidance on self-control and responsible gaming.