Th11 Privacy Policy — Malaysia User Information Protection
This policy explains how th11 collects, uses, stores, and protects your personal information as a user of our platform. Please read it carefully before using our services.
Information we collect from you
When you register and use the th11 platform, we collect several types of information to ensure our services run smoothly and securely:
- Account information: Full name, email address, phone number, and identity verification details required at registration.
- Device and browser information: Device type, operating system, IP address, browser type, and other technical data automatically transmitted when you access the platform.
- Payment information: Details relating to the payment method used (such as Touch 'n Go, FPX, or Boost) in Malaysian Ringgit (RM). We do not store your full card number or payment password.
- Usage information: On-platform activity records including betting history, games accessed, login times, and navigation actions.
- Cookies and tracking data: We use cookies to identify your session, personalise your platform experience, and analyse traffic on an aggregate basis.
How your information is used
Information collected by th11 is used solely for the following purposes:
- Verifying identity and securely managing user accounts.
- To process deposit and withdrawal transactions in Malaysian Ringgit (RM).
- Providing relevant and responsive customer support.
- To detect suspicious activity or fraud and keep your account secure.
- To send important notifications related to your account, policy changes, or platform updates — not for third-party marketing purposes.
- To comply with applicable legal and regulatory requirements in Malaysia.
Th11 will not use your data for any other purpose without first notifying you and, where required, obtaining your consent.
Cookies and how you can manage them
The th11 platform uses cookies to store session information, speed up page load times, and ensure a smoother login experience. There are two main categories of cookies in use:
- Essential cookies: Required for the platform to function properly. Cannot be disabled without affecting core functionality.
- Analytical cookies: To help us understand how users interact with the platform as a whole, without identifying any individual personally.
You can adjust your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect certain functions within the th11 platform.
Our data retention and security measures
All th11 user data is stored on servers protected with industry-standard encryption. We enforce strict access controls so that only authorised personnel can access users' personal information.
Account information and transaction records are retained for as long as your account is active, and for a period required by law after account closure. Once that period expires, data that is no longer needed will be securely deleted or anonymised.
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. Users are advised never to share their login credentials with anyone.
Sharing information with third parties
Th11 does not sell, rent, or trade users' personal information to any third party for marketing purposes. User information may only be shared in the following limited situations:
- Payment service providers: Information required to process MYR transactions is shared with authorised and recognised payment processors.
- Legal requirements: When required by Malaysian authorities or a valid court order.
- Platform rights protection: In cases involving fraud investigation or serious security breaches.
All third parties working with th11 are required to uphold data protection standards equivalent to those in this policy.
Your rights as a user — access, correction, and deletion
As a th11 user, you have the following rights regarding your personal information:
- Right to access: You can request a copy of the personal information we hold on your account.
- Right to rectification: If your information is inaccurate or out of date, you can update it through your account settings or by contacting our support team.
- Right to erasure: You can request deletion of your account and personal data, subject to data retention requirements set by law.
To submit any request relating to your privacy rights, contact the th11 support team at: [email protected]. We will process your request within a reasonable timeframe.
Policy updates and how to contact us
Th11 reserves the right to update this Privacy Policy from time to time to reflect changes in law, technology, or how we operate. Any significant changes will be posted on this page along with the latest update date.
Continued use of the platform after changes are published will be considered as acceptance of the updated policy. We encourage users to review this page periodically.
For any enquiries, concerns, or requests relating to your data privacy, please contact us:
- Email: [email protected]
- Help page: FAQ
Have more questions about our privacy practices or the platform?
Check our FAQ page or go ahead and register an account to start your secure entertainment experience with th11.